Terms of Service
Effective May 17, 2026
By installing or using RackScan, you agree to these terms. They cover how you may use the app, how subscriptions work, and what is and isn't guaranteed.
License
We grant you a personal, non-exclusive, non-transferable license to use RackScan on devices you own or control, subject to these terms.
Acceptable use
- Only scan equipment you have permission to photograph.
- Don't reverse-engineer, decompile, or attempt to extract the underlying AI prompts or keys.
- Don't abuse the API endpoints (automated scripts, scraping, denial-of-service).
- Don't use RackScan to violate any law or third party's rights.
AI output disclaimer
Assessments are produced by an AI model and are best-effort. Device identifications, capability estimates, and risk flags can be wrong. RackScan is an aid to a qualified technician — not a substitute for professional judgement. Always verify before recommending purchases, configurations, or replacements to a client.
Subscriptions
- Free tier: 1 scan, no payment required.
- Pro: 50 scans/month and 150 AI questions/month. $15.99/month or $119.99/year.
- Business: 200 scans/month and 600 AI questions/month. $49.99/month or $499.99/year.
- Subscriptions auto-renew via Google Play until cancelled. Manage or cancel in your Google Play account.
- A "scan" is one completed AI analysis run. An "AI question" is a text-only refinement on an existing scan.
- Unused monthly allowance does not carry over.
Refunds
Refunds are handled by Google Play under their policies. For exceptional cases (charged but app non-functional, accidental purchase within 48 hours), email [email protected] and we will work with you.
Data and deletion
Your scans, clients, and settings live on your device. Tap Settings → Delete All My Data to wipe everything. See the Privacy Policy for details on what we collect (and don't).
Disclaimers and limitation of liability
RackScan is provided "as is" without warranties of any kind. We are not liable for any indirect, incidental, or consequential damages arising from your use of the app, including loss of data, loss of business, or decisions made based on AI output. Our total liability is limited to the amount you paid for the subscription in the preceding 12 months, or $50, whichever is greater.
Changes
We may update these terms. Material changes will be announced in-app or by email (if you have an account) at least 14 days before they take effect.